Provision of Product Support is effective from the date your order was accepted by SEFIRA and commences on the date defined for provision of this support. The scope of Product Support may change at SEFIRA’s discretion, provided that the changes do not significantly reduce the level of provided services in a time period that has already been paid for.
Contact Information
Helpdesk for products OBELISK
Helpdesk for product EMAIL ENGINE and DB MAIL
Product Support Policies
The valid rules for Product Support are available at bellow link.
Discontinued support for OBELISK versions and features
| OBELISK version/feature number | Support ended on date |
| Version: 2.1.34 | December 31, 2024 |
| Function: Chip card sealing | December 31, 2023 |
| Version: 2.1.18 | December 31, 2020 |